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Greetings from Luddland.... - Blather. Rants. Repeat.
A Møøse once bit my sister ...
captainsblog
captainsblog
Greetings from Luddland....
Home of we Luddites, yaknow:)

Eleanor and I have had the New Yorker in our lives for most of our lives, and we've subscribed for as long as we've been married. For reasons unknown, the past two weeks' issues failed to show up, and I spent a good part of yesterday, and some time over the weekend, trying to fix both the physical subscription and our access to their online edition, which is free with that annual payment.

When I tried to tackle the first task on their website, they did not want to send me replacement copies, oh boy no. Much preferable to extend the subscription by a week. When I said "no" to that, the site replied, "It'll take 4-6 weeks to print that extra copy off our Gutenberg-era press and send it to you via snail mail employing actual snails. Now how about that extra week?"

I still said no, and moved on to getting access to their full digital edition on Eleanor's computer. (I have a separate weird deal that gets it on my Android tablet through the Google Play Newsstand, where it's not free but costs $0.00 per week- Larry and Sergei actually bill me every month for it.) Her past bookmark for it didn't work for love or money; it kept getting stuck in an authentication loop, even though the page URL ended in "login_success." That left little weekend alternative except to wait for the humans to arrive in Customer Service during the day yesterday....

with mixed results.

----

One call to the Conde Nast 800 number, with a ten minute wait, got me the physical subscription department. They no could do anything about the replacement copy, but extended the subscription by SIX weeks rather than the Website One. The login issue was not their department, so I was sent back to purgatory, complete with WNYC classical music-on-hold, this time for close to half an hour. Finally, I was told to access the current issues through the "archive" section, and to clear browser history so all the arrows and diddlybits would work, and that got Eleanor's computer in to the sanctum newyorkerum to check the two issues we missed.

Whereupon, two things happened:

(1) She got to remembering just why she used that site so little, because it's a pain to navigate, and a bigger pain to make things bigger, especially on her relatively small laptop screen... and, of course,....

(2) Not one but both of the missing issues both showed up in today's mail- the second, I swear, after the mail delivery which brought the first, suggesting that it got misdirected to a neighbor who very nicely dropped it off.

So we're back in the Luddite loop of reading real paper pages with real foodstains accumulating on them, and that's the way (uh huh uh huh) we like it (uh huh uh huh).
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Comments
greenquotebook From: greenquotebook Date: October 22nd, 2014 04:28 pm (UTC) (Link)
I *hate* magazine subscription hotlines. I think I'd rather pay full price at the newsstand than deal with those morons. Ugh!
yesididit From: yesididit Date: October 23rd, 2014 12:01 am (UTC) (Link)
i would rather read the physical hard copy of a magazine than deal with their online versions.
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