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Blecch. - Blather. Rants. Repeat.
A Møøse once bit my sister ...
That's all I can say after a day when both of us spent way too much time dealing with the evil underbelly of the medical/pharmaceutical industries.  I had to kill an hour of my morning seeing a doctor to renew two prescriptions I've been on for years.  "You need to be seen," they said at the pharmacy. Fine. At least he got me in before my supplies completely ran out, and threw in an x-ray referral and new scrip for an arthritis med to see if those will diagnose and alleviate my Knee Thing.  But they now transmit the actual prescriptions electronically, which gave them a new opportunity to screw them up. When I finally picked them up at the end of the day, I got my standard 60 and 90 day supplies of each, but each came with a NO REFILL code, meaning I've got to bother everybody in two and three months to keep them going for the rest of the year.

Meanwhile, Eleanor was stressing because she was totally out, as of this morning, of one of her meds- and couldn't get an appointment from another of these NEED TO SEE YOU doctors before the end of the day on Wednesday. She's recently switched primaries, and spent much of her day playing phone tag with them to try to get them to call in a refill. As of late this afternoon, they hadn't, and she was about to go without for at least two days. I urged one more try, and by the time I headed out for errands and cardio before picking mine up, she called with the happy news: New Primary okayed it and it would be at Wegmans when I picked mine up.

Which, by all initial appearances, it was: I asked for three for me and one for her, and got two for me (the new one was taking a little longer to fill) and one for her.  Fortunately, I checked the bags before leaving, and, no: Old Primary had renewed one of her other meds, and that's what I'd picked up for her. Turned out they didn't bother filling the one she was completely out of - even though it had been just called in after an urgent call got made- because her insurance wouldn't cover a refill on it until Friday. And this "generic" would've been over $250 for a 30-day supply if not paid for with insurance.  In the end, we managed to pay only the rack rate of 20-odd bucks for five days' worth to tide her over until insurance kicks in again on Friday- plus I got my own new arthritis med filled.  They warned me, though: don't take other anti-inflammatories with it, like Advil or Alleve. 

Each of their filled prescriptions comes with a credit card receipt, a more detailed summary sheet, and they usually throw in some random coupons on the bottom of those sheets. Which, of course, included one for Alleve- not on mine, but on one of Eleanor's- but she takes the same med, filled through the same pharmacy.

You gotta laugh at the incompetence of it all, because otherwise you'd cry.
4 comments or Leave a comment
yesididit From: yesididit Date: January 27th, 2015 04:35 am (UTC) (Link)
bother them now.

dont wait 90 days.

notify them now that they failed to include any refills. it will be less of a pain in the ass right now after they just filled it and neglected refills. if you wait... you'll end up waiting even more.
glenmarshall From: glenmarshall Date: January 27th, 2015 03:50 pm (UTC) (Link)
Report a medication error to the pharmacy management. That is a trigger word that equals "you are reportably bad and I might sue you" without actually threatening same.
warriorsavant From: warriorsavant Date: January 27th, 2015 04:20 pm (UTC) (Link)
Sorry this is sucking so badly. Not sure we're any better here, but at least medicine is not driven by insurance companies. And that "must be electronic prescription" thing? Part of Obama's brilliant plan to "improve" medicine.
greenquotebook From: greenquotebook Date: January 28th, 2015 01:20 pm (UTC) (Link)
Didn't your pharmacy offer a few pills to tide her over till the refills could be officially ordered? It's a service that my local pharmacy offered in SC and in NYC all those years ago. Or perhaps the doc has some samples laying around that he can leave at the front desk till her appointment? It never hurts to ask.
4 comments or Leave a comment